Here to help
Support
Whatever brought you here, a bug, a billing question, or a story behaving strangely, you'll reach a human. Specifically: me.
Write to me
Inside LoreWind, Quill's red seal is always within reach for immediate product and account questions. When the answer needs a person, or when you simply prefer one, the address below still comes straight to me.
Email [email protected] and I'll get back to you as quickly as I can. It helps to mention which story or account the issue lives in, what you expected, and what happened instead, but don't worry about getting the report perfect. Plain words are fine.
For a quicker word, or to talk with other players, the LoreWind Discord is open to everyone, and I read it.
A few answers up front
Four questions I expect before anyone asks them. Open the fold you need.
Subscriptions and billing
Once web payments launch, purchases made on the web will be managed from your account settings. When store apps launch, purchases made in a store app will be managed through that store's subscription settings (App Store or Google Play).
Account access
If you can't sign in, try the password reset on the sign-in page first, then write to me if the email never arrives.
Content questions
Future mobile apps distributed through app stores will be non-explicit and will not display, advertise, or link to NSFW-tagged content. On the website, players who have passed the age check can choose to see NSFW-tagged stories; the option exists so lawful writing is not fenced off for grown writers who deserve to express themselves as they see fit, and LoreWind does not advertise or endorse NSFW content. Mature is a story rating and is separate from the NSFW tag. The full content policies live in our terms.
Data
To request an export or deletion of your data, email me from the address on your account. The privacy policy describes what we store.
LoreWind is in early access, and this page will grow as the product does. In the meantime, every email still lands in front of the developer.